REFUND POLICY — cola em: Return and refund policy

At Wibbly, we want you to love your new friends! If for any reason you're not completely happy with your purchase, here's how we can help:

RETURNS & EXCHANGES

• You have 15 days from the date of delivery to request a return or exchange.
• Items must be in their original, unused condition.
• Sealed packs (Fill a Bag, Pack 20, Pack 30) must be returned unopened in their original sealed packaging — we cannot accept loose units returned separately.
• Individual figurines must be in their original condition, free from damage or modifications.

WHAT WE OFFER

• Exchange for another character or product of equal value.
• Store credit for future purchases.

DEFECTIVE PRODUCTS

• If your figurine arrives damaged or with a manufacturing defect, please contact us within 15 days at hello@wibbly.ca with a photo of the issue.
• We will send you a free replacement or issue a full refund — your choice.
• Return shipping for defective items is on us.

RETURN SHIPPING

• For non-defective returns, the customer is responsible for return shipping costs.
• We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit.

NON-DELIVERED ORDERS

• If your order has not been delivered within 30 days of the expected delivery date, you are entitled to cancel and receive a full refund, as required by British Columbia consumer protection law.

HOW TO START A RETURN

1. Email us at hello@wibbly.ca with your order number and reason for return.
2. We'll reply within 1-2 business days with return instructions.
3. Ship the item(s) back to us.
4. Once we receive and inspect the return, we'll process your exchange or store credit within 5 business days.

ITEMS NOT ELIGIBLE FOR RETURN

• Gift cards.
• Items that have been modified, painted, or damaged by the customer.

Questions? Reach out to us at hello@wibbly.ca — we're always happy to help!